Audiovisual systems offer ways to view and communicate that are hard to match. Consider how your company would function without videoconferencing, remote work, collaboration, integrated, easy-to-use meeting spaces, corporate network AV channels and digital signage.
PROTECTING AV INVESTMENTS
Because AV systems bring efficiency to organizations, and help boost productivity, most businesses are invested in these technologies. It is important to find a way to maintain and upgrade these systems.
Consider a person who buys an expensive sportscar but doesn’t see the need to spend money to maintenance and repair. That is much like installing advanced AV systems without adding onsite or remote services that monitor, maintain, trouble shoot and even heal. That could put the entire investment in danger. Many of our our integrators provide managed services to their clients, and it can be key to keeping communication high and costs predictable.
Managed services are a way to protect your investment, keep it running smoothly and without interruption.
COMPONENTS OF A GOOD MANAGED SERVICES PLAN
Most integrators offer a number of plans to handle any need or budget, from basic coverage of equipment to onsite maintenance of entire systems:
Remote monitoring, support and healing
- On-site, post installation install, maintenance and warranty support
- Remote monitoring, tech support, including remote troubleshooting and even healing. Example: Your integrator can offer a system like VisibilityOne or may have these capabilities already available in their current managed services division.
- Ticket resolution
- Concierge style assistance for management
- Systems training for facility managers, creative teams and users
- Event planning and support
Onsite maintenance
- Upgrade advisors, complex system configuration
- On demand programming
BENEFITS
Engaging a team from your integrator brings insights from a group that often have decades of experience with complex AV systems, and are experts at providing insight on performance and reliability. This information allows you to use your support and IT for those things they are experts in. This insight optimizes end user and energy usage, increased engagement when communicating, reduced downtime. IT and Facilities Management teams get the information they need, and decisions are more data-driven and less gut driven..